Is Jake sucking the profit out of your restaurant?
Hi. Once again I’m deferring to my friend, colleague, and business parter Rob Storey. He has a great take on the impact of the wrong way to train and expose an employee. It’s funny. It’s accurate. It does contain a swear word, although it came from the lips of Jake. Enjoy:
I just finished up a lunch time meal at Wendys and had to wait for a while to place my order. As I stood in the queue, I watched as each “crew member” I think that is what they call them instead of exploitable pimply faced adolescents, had to alter their routine for one person - Jake. Anyway, I watched as Jake bumbled his way through every order, every task and every movement. Luckily he wasn’t working the till, but everything he did was a mistake. He called out the wrong sizes of fries from the monitor, knocked over a stack of Frosty cups, yelled at the top of lungs to his manager something about the Frosty machine being “busted” and what a piece of shit it was, tried to top off a customer’s beverage with the wrong type of drink and generally got in everyone’s way. All during the lunch time rush. He could have contributed to the profit of the Wendy’s by just standing in a corner with a stupid pie-eating grin with his finger in his nose. As restaurant owners, it’s critical to understand who is Jake. Which employees disrupt the process, offend customers and generally bumble everything. These people eat away at the profit of your restaurant every minute they are in the kitchen, taking orders or even bussing tables. Do these people deserve to live…well, yes. Just not where your customers can see.
Tags: Frosty, restaurant owner, Wendy's